Where is the salon located?
The Timeless Spa & Salon is located at the Dubai International Hotel in Terminal 3, Concourse B (above gates B12/B22) and Concourse A (above gate A1). Please note that the facilities are located on the airside of the airport.
Can I avail the service before exiting the airport after arriving into Dubai?
No, the facilities are accessible only to transiting and departing passengers.
Can I use the facility if I arrive at Terminal 3 and have an onward flight from Terminal 1 or Terminal 2?
No, the facility is located at the departure level in Concourse 3, Terminal 3, and access is restricted by airport security.
Can I use the facility if I arrive at Terminal 1 or Terminal 2 and have an onward flight from Terminal 3?
Yes, the facility is located at the departure level in Concourse 3, Terminal 3, and can be accessed for your onward flight.
Do I need to go through a security check to access the facilities?
All facilities are situated on the departure levels. On arrival in DXB, you must complete transit security check to gain access to the departure levels.
Are there both male and female stylists available at the salon?
Yes, the salon has both male and female hair stylists. If you have a preference for a specific gender, please mention it in the “Special requests” field when making your booking.
What services are available for men?
The salon offers a variety of services for men, including haircuts and beard trims.
Is the salon’s booking system updated in real-time?
No, the salon’s booking availability is not updated in real-time. Occasionally, this may lead to overlapping appointments. In such cases, the salon will try their best to accommodate you in the next available time slot. Providing your flight details during booking helps in managing your appointment efficiently.
How long of a layover should I have to schedule an appointment?
It is recommended that you have at least a 3-hour layover if you’re scheduling an appointment. Any delays in your flight’s arrival could result in missing your appointment, and the stylist may not have enough time to serve you.
